turkey-insurance.com is committed to protecting personal data and using it responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a travel insurance quote, or purchase a policy for Turkey or other destinations. Our approach is based on data minimisation: we collect only what is necessary to provide quotations, arrange cover, prevent fraud, meet legal and regulatory obligations, and support customer service. For visitors planning travel to Turkey in 2026, this includes clarity that Turkey is not in the EU or Schengen, the EHIC does not apply in Turkey, and many nationalities need an e-Visa; those travel realities can affect the type of policy you request, but we do not collect unnecessary documents unless required for a specific transaction or claim.
We process personal data under the UK and EU General Data Protection Regulation (GDPR) principles and applicable international privacy laws, applying lawful bases such as performance of a contract (to provide insurance quotes and policies), compliance with legal obligations (for tax, accounting, sanctions screening, and insurance regulation), legitimate interests (security, fraud prevention, service improvement), and consent where required (certain cookies and marketing preferences). The information we may collect includes identifiers and contact details (name, email, phone number), travel details (destination, travel dates, trip cost, and basic itinerary elements relevant to cover), date of birth (for age-based pricing), residency and nationality (to determine eligibility and documentation requirements), and payment-related information necessary to complete a purchase. Payment card details are handled by regulated payment providers; turkey-insurance.com does not store full card numbers. If you contact support, we may keep a record of your enquiry and our responses to maintain service quality and meet compliance requirements.
For insurance quotes and purchases, we share only the minimum necessary data with licensed insurers, underwriting partners, brokers, assistance companies, and technology providers that help us generate prices, issue policies, and provide 24/7 emergency assistance. This can include verifying identity, checking sanctions lists, confirming eligibility, and providing policy documents. If you later make a claim, additional information may be requested by the insurer or claims administrator, such as medical reports or receipts, but these are collected only as needed to assess the claim and meet legal obligations. We do not sell personal data to third parties, and we do not permit partners to use your data for their own unrelated marketing. Where service providers act on our behalf, they are bound by contractual confidentiality, security requirements, and data processing terms.
Security is built into how we operate. We protect user information through encryption in transit (such as TLS/HTTPS) and, where appropriate, encryption at rest, along with access controls that limit data access to authorised personnel who need it for their role. Our infrastructure uses secure hosting environments, monitoring, logging, and vulnerability management to reduce risk of unauthorised access, loss, or alteration. We apply administrative safeguards such as staff training, incident response procedures, and vendor due diligence. Data is retained only for as long as necessary for the purpose it was collected, including statutory retention periods for insurance and financial records, after which it is securely deleted or anonymised. If a personal data breach occurs that is likely to result in a risk to individuals’ rights and freedoms, we follow applicable notification requirements to supervisory authorities and affected users.
We use cookies and similar technologies to keep the site functional, improve performance, and understand how visitors use turkey-insurance.com. Essential cookies support core features such as session management and security. Analytics cookies help us measure traffic and improve content, and advertising cookies may be used only where permitted by law and your preferences. You can manage cookies through your browser settings and, where available, our cookie controls. We aim to be transparent about what cookies do, their duration, and who sets them, and we do not use cookies to collect sensitive information such as health data. You may still use the website with certain non-essential cookies disabled, though some features may not work as intended.
You have rights over your personal data. Subject to applicable law, you can request access to the data we hold about you, ask for correction of inaccurate data, request deletion where there is no lawful reason to keep it, object to certain processing, request restriction of processing, and request data portability for information you provided to us where processing is based on consent or contract and carried out by automated means. You can also withdraw consent at any time for processing that relies on consent, without affecting the lawfulness of processing carried out before withdrawal. To exercise these rights, or to ask questions about this policy, contact our Data Protection Officer by using the contact details provided on turkey-insurance.com. We may need to verify your identity before completing a request.
Because we serve travellers internationally, personal data may be processed or accessed in countries outside your home jurisdiction. Where international transfers occur, we use appropriate safeguards such as adequacy decisions where available, or Standard Contractual Clauses and equivalent contractual protections, together with risk assessments and technical measures. We review partners and locations involved in processing to ensure appropriate security and confidentiality. This Privacy Policy may be updated to reflect changes in law, regulation, technology, or our services in 2026 and beyond; the most current version will be published on turkey-insurance.com.